How can we help?
Get help with your Herpository account, reptile care records, subscriptions, public listings, or a technical issue.
Account and access
Use the sign-in screen to request a password reset. If you cannot access the account email or need other account help, contact support.
Technical support
For crashes, sync trouble, missing records, reminders, imports, or another app problem, email us with:
- Your account email address
- Your device and operating system
- The Herpository app version
- What happened and the steps that led to it
Subscriptions and billing
Manage or cancel a mobile subscription through the store where it was purchased. If purchased access is not showing in Herpository, email us with your account email and store receipt or order reference.
Privacy and listing safety
Review our privacy practices, report a public listing, or learn how reports and appeals are handled.
If a person or animal is in immediate danger, contact the appropriate local emergency, animal-control, wildlife, or law-enforcement authority first.
Help us resolve your request safely
You may attach a screenshot with sensitive details removed. Never send your password, authentication code, private key, or full payment-card number. Herpository support will not ask for them.