Delete your Herpository account

You can permanently delete your account and associated data from the app or request deletion without reinstalling the app. Existing users outside the United States retain access to the same export, billing-management, and deletion controls through the app's protected offboarding screen.

Export before deleting

In the app, open Account > Data Import & Export and choose Complete Account Export (JSON). The export includes care history and temporary signed links for uploaded images. Save any image files you need before deletion because their links stop working when the image or account is removed.

Delete from the app

1. Sign in and open the Account tab.
2. Open Account > Security > Delete Account. An outside-US account can use Delete Account directly from its service-availability screen.
3. Enter your password, type DELETE, and confirm.

Authenticated in-app deletion is processed immediately after Herpository confirms that connected service providers removed the associated data.

Request deletion without the app

Email us from the address associated with your account. If you no longer control that address, explain that in your message so we can provide another verification method. Support requests are completed within 30 days after identity verification.

What happens after an email request

1. Request receivedWe confirm that the deletion request reached Herpository support.
2. Identity verification neededIf the request cannot be safely matched to the account, we explain the verification needed before deletion begins.
3. Deletion completeWe confirm when the active Herpository profile and ordinary account data have been removed.

What deletion removes

• Your account credentials, preferences, usage events, and ordinary feedback records.
• All animals, care logs, breeding records, expenses, inventory, and calendar records.
• Uploaded photos and custom images stored with Cloudflare Images.
• Public for-sale listings, shared documents, reminder records, and push tokens.
• Your Stripe customer profile and any active Stripe-processed Herpository subscription, if billing has been used.

Deletion is permanent. Limited billing, security, listing-report, and moderation records may be retained only when required by law or reasonably needed for fraud prevention, animal welfare, appeals, or documenting our response. These retained records do not keep an active Herpository profile and cannot be used to restore access to the deleted account. Account relationships are removed from retained moderation records where practicable. See the Privacy Policy for retention details.